Rainbow Baby FAQs

Rainbow Baby FAQs

 

What kind of fabric do you use for your clothes?

Most of my clothes (unless otherwise stated) are made from a 95% cotton/5% lycra jersey (stretchy) fabric. Some (not all) of my fabrics are made with organic cotton and these will be labelled as such in my album of available fabrics.

 

What size do your clothes go up to?

Most of my clothes can be made in sizes from 0-3 months up to 5-6 years. I can make clothes in larger sizes by special arrangement; please contact me if you would like to discuss this.

 

How should I care for my Rainbow Baby clothes?

All cotton fabric is prone to a small amount of fading and bobbling with washing. To minimise this, I recommend washing your garments inside out on a 30 degree wash, and avoid tumble drying them if possible.

 

What are your postage costs?

UK orders up to the value of £50 are posted via Royal Mail 2nd class recorded post. Postage costs within the UK are as follows:-

 

Orders up to and including £20 — £2.50

Orders between £20.01 and £50 — £3.50

Orders of over £50 will be sent via MyHermes and the cost will be £5.

If you wish to have your order posted to an address outside of the UK, please contact me for a quote.

 

What is your turnaround time?

Since I personally make all items to order, please allow up to 10 days for your order to be finished and dispatched (although often it is quicker than this). If your order is likely to take longer than 10 days, I will contact you to discuss this.

If you require an item for a special occasion, please let me know so that I can do my best to get it to you on time.

 

What is your policy on returns and cancellations?

If you wish, you may cancel your order within 24 hours of placing it and receive a full refund. As all items are made to order, I cannot accept returns unless the item is faulty. If you are not satisfied with your order, please contact me as soon as possible and I will do my best to resolve this for you.

 

What is the sizing like on your clothes?

Sizing is generally similar to clothing bought on the high street. If you are in any doubt about what size to order, please get in touch and I will be happy to advise you.

 

Are your clothes suitable for children wearing cloth nappies?

Generally speaking, yes! Most of my patterns are cut to fit comfortably over cloth nappies. Since my two children are my “pattern testers”, and Arlo, my youngest, is in cloth nappies full time, he and I can personally testify to this!

 

Do you accept custom orders?

 

Yes, indeed I do! I am always happy to work with you, the customer, to create something special and unique. Please get in touch with me if you are interested in placing a custom order.